Terms & Conditions

Terms & Conditions

These terms and conditions apply to the use of this website, including the purchase of goods and/or services using this website. By using this website for these or any other purposes, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you must refrain from using the website. These terms and conditions must be read in conjunction with any other applicable terms and conditions governing the use of this website.
Please ensure you have checked all measurements, read the full description and reviewed all images before purchasing an item/s from Tigerbay Jewels.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
If you have any questions or queries, feel free to contact us at tigerbayjewels@gmail.com

Custom Creations
Consultation where necessary is by appointment only.
A 50% deposit (non-refundable) is required once the final design is complete but prior to the manufacturing process.
Upon completion the balance will be paid and your jewellery will be delivered.
Payment is made to Tigerbay Jewels via Direct deposit or via Securepay. If payment is made via Direct Deposit we will only proceed once the funds are clear. If payment is made via Securepay, we will proceed once the funds appear on the Securepay website.
Any changes to stone size, quality/colour, metal type or precious stones made after the CAD drawing and price is given may result in extra costs.
Platinum card offer: 50% discount off your eternity ring is calculated from the Independent Valuation not from sale prices or Recommended Retail prices.

Online Purchases
Please note that at present our online store sells and ships items only within Australia. We are looking at shipping to other countries in the future so stay tuned.
Shipping is free on all online purchases delivered within Australia.
Once you have completed your order, your purchase will be created and upon completion, we will deliver your jewellery.
Once your order has been shipped, please allow 2-7 business days for delivery depending on your location. We will email you with a tracking number for your delivery. Note that a signature will be required upon delivery. Orders requiring additional sizes not listed on the site can be delayed by up to 5 days and additional manufacturing charges will be incurred.
Whilst we will endeavour to manufacture to the specifications quoted in our online shop, some diamond choices may differ slightly in colour and grade depending on the availability at the time of purchase. At this time, we will make contact with you.

Privacy Policy
Tigerbay Jewels is committed to ensuring appropriate privacy standards are affirmed to protect the personal information you provide when you access and use our website. Under no circumstances will personal information provided by you be given out. It is strictly secured and we only collect this information to help and assist us to identify your orders.

Security Policy for transmission of credit card information (Payments)
All areas of our website that require you to enter your personal information or payment details are secured. No credit card information is stored or kept by Tigerbay Jewels and all such transactions are handled using the latest SSL security protocol and procedures
By accessing www.tigerbayjewels.com.au you are agreeing to the terms and conditions of use.

All prices are shown and charged in Australian Dollars (AUD).